Privacy Policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and booking services. By accessing our website or submitting your details, you agree to the terms of this policy.

1. Information We Collect

We may collect the following types of personal information when you make a booking or contact us:

• Name
• Email address
• Phone number
• Address
• Driver’s licence details
• Payment information (processed securely through third-party providers)
• Any other information you provide voluntarily

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2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your bookings
• To communicate with you regarding reservations, changes, or cancellations
• To provide customer support
• To improve our services and website
• To comply with legal and regulatory obligations

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3. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely and only accessible by authorised personnel.

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4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your details only in the following situations:

• With trusted service providers who assist us in operating our business (e.g., payment processors, IT support)
• When required by law or government authorities
• To protect our legal rights, safety, and property

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5. International Data Transfers

As our services may involve international customers, your personal information may be transferred and stored outside your country of residence. We ensure that any such transfers comply with applicable privacy laws.

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6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw your consent to our use of your personal information (subject to legal obligations)

To exercise these rights, please contact us using the details below.

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7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can disable cookies in your browser settings, but some features of the site may not function properly.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with the updated date. We encourage you to review it periodically.

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9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@hakubarentacar.com
Phone: +81 50-1793-0205
Address: 12856-125 Chikuni, Otari Village, Nagano Prefecture, Japan, 399-9422